Adviceline 0808 278 7930 (Monday to Friday 10am - 4pm)

Key organisations helping with debt & money

Citizens Advice logo linking to the Citizens Advice national website in a new window.

If you’re having issues with money or debt, you can:

  • call our free debt helpline: 0800 240 4420 – available 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday.

  • talk to us online about a debt problem using chat – we can usually help between 9am and 8pm Monday to Friday and between 9.30am and 1pm Saturday.

The debt helpline is not available on public holidays.

Link to the national citizens advice contact us page can be found here.

Money Wellness logo linking to the Money Wellness website in a new window.

Money Wellness can talk you through everything from better budgeting to formal debt solutions. They provide advice on managing your finances, income and budgeting, bankruptcy, benefits and more.

Call Money Wellness on 0161 518 8282 – Monday – Thursday: 9:00 to 20:00 & Friday: 9:00 to 16:30.


National Debtline logo linking to the National Debtline website in a new window.

Free debt advice, both online and over the phone. Get help with organising your budget, writing to creditors and identifying debt solutions. The full range of debt issues are covered, and comprehensive factsheets on all aspects of dealing with debts provided.

T: Freephone 0808 808 4000 Mon to Fri 9am-8pm, Sat 9:30am-1pm

Digital Online tool for instant advice here

StepChange logo linking to the StepChange website in a new window.

StepChange is a free debt advice charity who help set up payment plans. They can help you organise your debts and make fair offers of repayment to creditors. StepChange can also administer debt management plans and advise on other debt management options, including bankruptcy and Debt Relief Orders (DROs).

T: 0800 138 1111 Mon-Fri 8am-8pm, Sat 9am-2pm

Money Helper logo linking to the Money Helper website in a new window.

Money Helper is a government service that covers a wide range of benefit and money issues and can offer advice. It includes the Money Advice Service, Pension Wise and the Pensions Advisory Service.

PayPlan logo linking to the PayPlan website in a new window.

PayPlan is a debt charity offering free Debt Management Plans. They can help you make payment offers to creditors and administer those payments for you. PayPlan can be very helpful for self-employed people whose income may be seasonal. PayPlan can also help with Debt Relief Orders (DROs) and Individual Voluntary Arrangements (IVAs).

T: 0800 316 1833 Mon-Fri 8am-8pm, Sat 9am-3pm

Online Form here – adviser will call back or email