Adviceline 0808 278 7930 (Monday to Friday 10am - 4pm)

Signposting directory

  • Money Saving Expert – deals, guides and tips – founded by Martin Lewis
  • Money Wellness – advice with everything from better budgeting to formal debt solutions
  • National Debtline – free, impartial, expert debt advice
  • PayPlan – free advice on a wide range of debt solutions
  • Pension Wise – a service from MoneyHelper backed by the government, offering free, impartial guidance to over 50s
  • StepChange – free debt advice
  • South West London Law Centres – advice on social welfare issues including housing, debt, immigration and employment
  • Surrey Crisis Fund – financial help for Surrey residents who have nowhere else to turn in an emergency or following a disaster. It can also provide assistance to set up a home in the community where no other funds or resources are available. Formerly known as the Local Assistance Scheme
  • Tax Aid – tax help for anyone on a low income who has been unable to resolve their problem with HMRC
  • Tax Help for Older People – help for over 60s on a low income
  • Trussell Trust – Help through Hardship helpline (Mon-Fri 9am-5pm) if you’re worried about money and struggling to afford essentials – 0808 208 2138
  • AdviceNow – information to help you understand your rights and options
  • Disability Law Service – fighting injustice for disabled people
  • Disability Rights UK – factsheets and guides providing information about benefits, tax credits, social care and other disability related issues
  • Equality Advisory Support Service (EASS) – advice and assistance on issues relating to equality and human rights
  • Equality and Human Rights Commission – enforcing equality legislation on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation
  • Galop – LGBT+ anti-abuse charity
  • Kingston Race and Equalities Council – experts in the field of Race Equality, tackling discrimination & hate crime and promoting the message that Race Equality is a human right
  • Scope – disability equality charity
  • Stonewall – fighting for the freedom, equity and potential of LGBTQ+ people everywhere
  • Surrey Coalition of Disabled People – promoting the rights of Disabled people to have equality of opportunity and to live independently
  • Gov.uk Simple Energy Advice – tips and guidance on energy efficiency measures, improvements to your home, and help reduce your energy costs
  • Money Saving Expert – up-to-date information on changes in the energy market, simple explainers and guidance on bills
  • Ofgem – the official regulator for the energy industry
  • Turn 2 Us – could help with energy supplier grants and energy efficiency measures
  • Warmth Matters – Surrey Community Action – advice to help people keep warm and spend less on their energy through a wide variety of strategies
  • Age UK – information and advice for older people
  • Alzheimer’s Society – information and support for people recently diagnosed with dementia
  • Bereavement Advice Centre – a free helpline and web-based information service provided by Co-op Legal Services
  • The Brigitte Trust – support for people facing life threatening illness
  • Connect to Support Surrey – find local care and support in your area to help you stay independent, healthy and connected to your community
  • Cruse Bereavement Support – bereavement support, information and campaigning
  • Fairfield Centre – Mole Valley Life hosts fitness classes for older people, as well as Tai chi, singing, art, knitting and more in the Leatherhead
  • Hearing Dogs – information, guidance and support with hearing loss and deafness, including hearing dogs
  • Hourglass – information and support to an older person or anyone concerned about an older person who is at risk of, experiencing or recovering from any form of abuse or neglect
  • Independent Age – advice for older people on care and support, money and benefits, health and mobility
  • Leatherhead Community Hub – where people of all ages can connect, learn, have fun and find the support they need to thrive
  • Surrey Adult Services – Surrey County Council
  • Will Aid – every November, participating solicitors will write a basic will free of charge in return for a donation to Will Aid

Carers

  • AdviceNow – information to help you understand your rights and options
  • Amber Foundation – space and facilities for young people (aged 18-30) to rebuild their lives by helping them move away from homelessness, out of unemployment and work towards better, brighter and healthier futures
  • Bereavement Advice Centre – a free helpline and web-based information service provided by Co-op Legal Services
  • The Brigitte Trust – support for people facing life threatening illness
  • CAFCASS – Children and Family Court Advisory and Support Service, representing the interests of children and young people in the family court
  • Child Maintenance Service Gov.uk – options for arranging child maintenance
  • Coram Children’s Legal Centre – free legal information, advice and representation
  • CourtNav – online tool to help you complete an application for non-molestation and/or occupation orders
  • Cruse Bereavement Support – bereavement support, information and campaigning
  • Dorking Beatitudes – as good as new children’s shop, with clothes, toys and equipment at very reasonable prices
  • Families Need Fathers – supporting dads, mums, and grandparents to maintain positive relationships with their children
  • Family Lives – provides targeted early intervention and crisis support to families
  • Family Mediation South East – family mediation services online and across the South East
  • Family Rights Group – working with parents whose children are in need, at risk or are in the care system & with kinship carers who are raising children unable to remain at home
  • FLOWS – a legal support service designed to help protect women against domestic abuse
  • Galop – LGBT+ anti-abuse charity
  • Gingerbread – advice and information for single parents and their children
  • Home-Start East Surrey – a local charity which provides friendship, emotional and practical help to parents with at least one child under eleven years old
  • Independent Parental Special Education Advice – free, independent legal advice and support to families of children and young people with SEND
  • Leatherhead Community Hub – where people of all ages can connect, learn, have fun and find the support they need to thrive
  • Alzheimer’s Society – information and support for people recently diagnosed with dementia
  • British Red Cross – advice regarding cost of living, mobility, refugee services, emergencies in the UK and mental health resources
  • Catalyst – working to promote the mental health and wellbeing of people in Surrey, improving lives in terms of stability and wellbeing, with the aim of reducing harm to themselves, their families and the community
  • Catch22 – A specialist treatment service in Surrey offering one-to-one support to young people and their families who are affected by substance misuse
  • Hearing Dogs – information, guidance and support with hearing loss and deafness, including hearing dogs
  • Mary Francis Trust – the mental health and emotional wellbeing charity for adults (16+) in Surrey
  • Mind – mental health support
  • NHS Mental Health Crisis – Helpline: 0800 915 4644
  • Oakleaf – helping people in Surrey with their mental health through wellbeing activities and courses, work-related training, employment support and counselling
  • Richmond Fellowship – provides support to individuals, aged 16+ living in East Surrey, who would like support with their mental health and wellbeing
  • Samaritans – Helpline: 116 123
  • Sensory Services by Sight for Surrey – provides highly specialist support for people with sensory loss in Surrey
  • Surrey Care Trust – support for people across Surrey with family matters, unemployment, skills & learning and mental health
  • Surrey Drug and Alcohol Care (SDAC) – support for anyone concerned about drug/alcohol issues
  • Citizens Advice Witness Service – free, independent support for people in need of support at a criminal court in England or Wales
  • Civil Legal Advice – check if you are eligible
  • Court and Tribunal Finder – contact details and information on courts and tribunals
  • Court Form Finder – court and tribunal forms for divorce, probate, deed poll, money claim, help with fees, social security tribunals and others
  • Court Nav –  an online tool designed to help if you are completing an application for a non-molestation and/or occupation orders (injunction) to get legal protection in England or Wales
  • Finding Legal Options for Women Survivors (FLOWS) – a legal support service designed to help protect women against domestic abuse
  • Gov.uk – Directory of Legal Aid Providers – directory of legal aid providers
  • Information Commissioners Office – find out about your data protection and information rights including how to make a subject access request
  • Law Society – search for a solicitor
  • LawWorks – find volunteer lawyers if you need legal advice but are not eligible or cannot afford to pay
  • Legal Aid – general information about legal aid
  • Legal Aid Eligibility – check if you can get legal aid
  • Legal Aid Providers – a list of up to date list of legal aid providers across the UK
  • McKenzie Friends – support in court for those unrepresented by a solicitor
  • RCJ Advice – legal advice to people with a court case in the civil and family courts in England and Wales
  • Rights of Women – legal advice and information to women on the law in England and Wales
  • South West London Law Centres – advice on social welfare issues including housing, debt, immigration and employment
  • The University of Law – free legal advice on certain areas of law to people who are not eligible for legal aid and cannot afford to pay
  • Victim Support – supporting victims of crime and traumatic incidents in England and Wales
  • Will Aid – every November, participating solicitors will write a basic will free of charge in return for a donation to Will Aid
  • Connect to Support Surrey – find local care and support in your area to help you stay independent, healthy and connected to your community
  • Dorking Beatitudes – as good as new children’s shop, with clothes, toys and equipment at very reasonable prices
  • HMRC
  • Leatherhead Primary Care Network – health and wellbeing support in Leatherhead, Bookham, Fetcham and Ashtead
  • Repair cafés – teams of skilled volunteers doing their very best to try and repair your broken household items. Cafés located in Dorking, Epsom and Fetcham
  • School Admissions – Surrey County Council
  • Student Space – Support through the uncertainty of student life
  • Surrey Connect Bus Service – on demand bus service across Surrey
  • The Community Wardrobe – aims to reduce clothing waste & provide a service to the community of donated, good condition, adult clothes
  • The Journalists’ Charity – provides information, practical support, and financial assistance for journalists
  • The Meeting Room – providing support in the Mole Valley and Epsom areas with issues including homelessness, poverty, physical or mental health difficulties, breakdown of relationships, social exclusion and loneliness and issues with alcohol or drugs