reduce levels of “social exclusion” and child poverty through increasing peoples incomes, their confidence and their ability to manage their own financial affairs
reduce levels of anxiety, stress, depression and associated ill-health through helping people to resolve problems relating to low income, debt, employment, housing and relationships
reduce homelessness and improve housing conditions through intervention in disputes between landlords and tenants and helping clients to manage housing debt and access improvement grants
provide redress for clients who have experienced discrimination. improve levels of financial literacy by helping clients to learn to budget
reduce the number of people entering the court system (and so incurring further debt) by negotiating between clients and creditors
improve levels of financial literacy by helping clients to learn to budget
support people and those with long term illnesses and disabilities to access welfare benefits and community care advice
support people through advice and information on rights and responsibilities
support local infrastructure through provision of a community service and volunteering opportunity and contributes to national and local planning and policy making processes through the provision of evidence collected in the course of our work.
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