Adviceline 0808 278 7930 (Monday to Friday 10am - 4pm)

  • Our impact

Each year, Citizens Advice Mole Valley helps people from all walks of life to find a way forward with the issues they are facing.

Our focus is not just on temporary respite, but empowering people, helping them move forward to a point of stability and security.

Our aim is to support people as individuals, not as a series of problems. We take a holistic approach so that we can resolve inter-connected problems, rather than purely dealing with single issues. Our help can transform people’s lives.

Everything we do – and the way we work – benefits individuals and society.

Last year Citizens Advice Mole Valley helped 3,649 people with 13,899 issues.

Impact in 2024-25

3649
people helped through using our services
90%
of clients would recommend our service
£371165
estimated worth of donated hours by our volunteers
89%
of clients found a way forward after our advice

The difference we've made

We helped 1,670 people with 4,651 benefit issues

We helped 433 people with 1,851 debt issues

We helped 800 people with 1,885 housing issues

We helped 387 people with 796 relationship & family issues

We helped 308 people with 706 employment issues

Financial value

£238,169 total income gain for our clients

For every £1 invested in our service we generated £19.18 for our clients

£167,586 total debts written off for our clients

What people say

6 in 10 clients said they felt less stressed, depressed or anxious

73% of clients had their problem resolved

3 in 5 clients said our advice improved their lives

  • Always very helpful, couldn't do without this service. It is life saving advice, where else could we all go, the answer is no one else could supply this help we all need.

  • This is my first time using Citizens Advice and I can honestly say, it has been a remarkably positive experience. I have had amazing support and assistance with processing information from DWP and my current situation, it has been superb.

  • Very helpful, always get back to me if necessary. A wonderful service. Thank you

  • Massive thank you to all staff in Citizens Advice Mole Valley, really helped me move forward and don’t feel anywhere near as stressed as I was before.

  • My advisor was very supportive, all the way through he put my mind at ease.

  • Easy to access and short waiting time.

  • The advice I received in relation to applying for the Attendance Allowance was very useful and my application has since been accepted.

  • I was trying to find out information on behalf of a Ukrainian family living with me. CA were extremely helpful and followed up with a comprehensive email in a timely manner.

  • Very helpful, gave me the knowledge to handle my problem in a constructive way.