Receptionist

This key role helps ensure the smooth running and organisation of the bureau. The receptionist is often the first point of contact for our clients.

The receptionist tasks include:

• Welcome all clients and other visitors to the local Citizens Advice
• Manage client expectations and provide clients with our client information form to complete
• Input information from the client form onto our database
• Operating the reception area, liaising between clients and advisers
• Monitoring client numbers and waiting times
• Filling
• Print and scan documents
• Help with the day to day running of the Citizens Advice service

We particularly require a receptionist in our Leatherhead office for our Tuesday and Wednesday morning drop-in sessions.

For an informal discussion about the role, please get in touch via our Volunteer Registration form and tick the box for Administrator.

Trustees

We are looking for a Chair of trustees – could it be you?

We are looking for a Chair of Trustees to take up this important position in 2024/25, following the retirement of the current Chair. For an informal discussion about the role, please get in touch Volunteer Registration form.

More information about the Chair of Trustees role is available here.

Citizens Advice Mole Valley is a registered charity with a Board of Trustee Directors

Some of the Trustee roles require specific skills but we welcome people of all ages, backgrounds and experience. As the Board of Trustees tends to meet in the evenings, this role could well fit with other full time employment or responsibilities. If you would like to play a central role in a well known and respected charity, this volunteer role might be just what you’re looking for.

The Board of Trustees:

• Manage and plan Citizens Advice Mole Valley overall strategic direction.
• Act as employer for the paid staff. Manage the finances of Citizens Advice Mole Valley.
• Ensure that Citizens Advice Mole Valley complies with the law.
• Are responsible for the premises and overall operation of Citizens Advice Mole Valley.

To see who is currently on the trustee board, visit Who’s Who

No other volunteer opportunities currently available at Citizens Advice Mole Valley

We are sorry that we currently do not have any other volunteer opportunities available with Citizens Advice Mole Valley.

We’d love for you to volunteer with us, but if you can’t wait, our neighbouring local Citizens Advice offices may have opportunities instead:

Citizens Advice Reigate and Banstead – https://www.carbs.org.uk/volunteer/

Citizens Advice Epsom and Ewell – https://www.caee.org.uk/volunteer/

Citizens Advice Elmbridge – https://www.caew.org.uk/volunteering/

Citizens Advice South west Surrey – https://casws.org.uk/support-us/volunteer/

Citizens Advice Horsham – https://www.advicewestsussex.org.uk/horsham/