We want everyone who uses Citizens Advice’s services to be happy. If you’re not, we want to know why.
We’ll always try to put things right, but if we can’t, knowing where we’ve gone wrong will help us to do better in the future.
You can ask us to resolve the problem informally by speaking with one of our managers. If we can’t put it right or you’re still unhappy, you can make a formal complaint by addressing a letter to the CEO at the address below:
Citizens Advice Mole Valley
Lyons Court
Dorking
Surrey
RH4 1AB
You don’t have to talk to us first to make a formal complaint.
Or you can contact the Citizens Advice’s Client Services team:
Phone: 03000 231 900
Email: feedback@citizensadvice.org.uk
You can also complain to the Financial Ombudsman Service:
Online: https://www.financial-ombudsman.org.uk/make-complaint
Phone: 0800 023 4567 (calls to this number are free)
More information about making a complaint about Citizens Advice can be found on this leaflet and on our national Citizens Advice website.
