To read the Citizens Advice Mole Valley Research & Campaign quarter 3 draft report for 2022/2023 please click here.
To read the Citizens Advice Mole Valley Research & Campaign report for 2020/2021 please click here.
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Since the pandemic, the government has adopted several of our recommendations, including extending the Universal Credit uplift and the suspension of the Minimum Income Floor for self-employed workers.
As a result of our campaign to end the loyalty penalty in essential markets, regulators have taken steps to address the issue. We estimate these measures will save consumers hundreds of millions of pounds every year.
In a fast changing labour market, we wanted to make sure people had the ability to enforce their rights. We helped campaign for the ban on employment tribunal fees, and influenced the Taylor review of modern employment to include many of our suggestions.
Following our campaign the Government published new guidance for local authorities on collecting council tax arrears. Over 1.5m residents are now better protected from aggressive bailiffs.
Mobile phone companies’ lagged behind other industries at supporting customers who were in debt. We changed the law so that they now have to give customers the option to cap how much they spend on their phone bill each month. The main providers also agreed to improve their debt collection practices [ 240 kb].
Payday loan companies were not treating their customers fairly. Following our campaign, the Financial Conduct Authority introduced tough new rules on payday lenders. Since then the number of people seeking our help with payday loans has halved.
The Citizens Advice service advises over two million people across the UK each year. If you would like to know more about how you can get involved in our campaign work, please visit volunteering opportunities.