The adviser I spoke to was very helpful, polite & listened to me. He also helped me to understand the problem I was facing. It was truly appreciated. July 2021

A huge thank you to your wonderful team for having helped us, our gratitude cannot be measured as it’s been a huge relief for us. The advsiers have been instrumental in putting us on the right path by offering us a few options, now we are in a better position to begin repaying all our debts. July 2021

I was completely satisfied with the service I received. My energy supplier was trying to charge me over ?220 on a final bill when in fact I was actually in credit. Thanks to the advice from citizens advise they eventually refunded me. June 2021

My experience using CAB and my Debt adviser has lessened my anxiety and continuous stress. This lady has explained what options I can take, and is not judgemental. She is kind and reassuring. I would not been able do this without her assistance. April 2021

I have often used the Dorking branch, in Surrey And the staff or volunteers they have always gone above and beyond. I cannot thank everyone enough for the help as there is no way I would’ve been able to do what needed to be done without CAB. A huge thank you. April 2021

The Person who attended to me took his time to explain things and gave me websites and telephone numbers to try. I really appreciate such professionalism. Thank you. March 2021

I am so grateful for the information and advice I was given by Citizens Advice Bureau. I had problems that I needed advice to sorted out and they were there for me in full support. They were available on lockdown Corona Virus and I can and gave me such relief that I truly appreciate the help I received. January 2021

Very helpful and really good to know there is someone you can speak to who will point you in the right direction to get help. December 2020

Very helpful very patient and professional service. Well done! October 2020

Without Citizens Advice I would be lost & unable to cope I have used Leatherhead for years. All advisers are so helpful & nothing is too much trouble ever. September 2020

Thanks to manager and colleagues at Dorking CAB. According to your help and advice I have got the professionals we needed to support our application to the Home office. In severe time, you have responded. Thanks for your help. August 2020

Helpful advice given I felt listened to and found it very helpful that notes on my case were kept so that I could call another day and speak to someone else without having to explain the whole case again. July 2020

CAB helped me all last year when I was changing benefits to Universal Credit. During this time a close relative died. I do not know how or if I would have coped without them. As a result I have not needed any assistance at all during the Coronavirus lockdown. So far, I have not had any more unmanageable finance or other issues with my home-run business. June 2020

Being able to talk to somebody with expertise was of great help mentally to me, I was pointed on the right road and help with forms was invaluable, Thank you. April 2020

Always find them very helpful. Very patient and easy to talk to. Very knowledgeable. I have used them lots over the years and always recommend other people to use them. September 2019

This is one of the most wonderful services available in our society today. In particular the fact that it is manned by highly competent and professional individuals who are so willing to support and assist you in every possible way. I cannot show my absolute gratitude enough . Often In order to get something like this level of service, and I must add too often with attitude, there is an absolute exorbitant fee. Here we have a free service and staffed with volunteers. A credit to our society and vouches for regaining our faith in humanity. August 2019

Advisers are very welcoming, pleasant and helpful. Efficient and effectively focused on the issue. Very pleased with the service. July 2019