Thank you for the advice. Your people were very helpful. I could have waded around for hours on the internet and found answers, but I really appreciate talking to people who could give me the advice I needed.

I find the Dorking branch to be very helpful and so kind they really help me with stressful forms without judgement and I always recommend them to people I feel could benefit! The fact these people volunteer their time is amazing and I appreciate all the help given as nobody else is there to help! This service is vital to people with low incomes and not the greatest education, thank you.

Thank you, you are an amazing service. June 2023

Was a food bank enquiry that was dealt with efficiently. June 2023

Very helpful, gave me the knowledge to handle my problem in a constructive way. June 2023

Very helpful counsellors, so willing to assist. Felt at ease and comfortable communicating my problems. May 2023

The staff are fantastic and extremely helpful. They always go the extra mile. Thank you. May 2023

I was trying to find out information on behalf of a Ukrainian family living with me. CA were extremely helpful and followed up with a comprehensive email in a timely manner. April 2023

I found the service was very helpful as usual, & I was given very good & practical advice. The adviser was very thorough, researched & found great information for me. April 2023

A good experience from start to finish. March 2023

Very helpful, not intimidating like I thought, great service. March 2023

This is the first time I have used Citizens Advice and I have to say the staff I spoke to about my problem, were very helpful, sympathetic and gave great advice. February 2023

The advice I received in relation to applying for the Attendance Allowance was very useful and my application has since been accepted. February 2023

Thank you 10/10. February 2023

I would never of got through this last year without the help of the CAB. I won a case which has benefited me hugely. I would not of seen this case through independently. January 2023

I visited the Dorking Office last month, during which I met a gentleman who was very helpful and able to point me in the right direction. I left the office very satisfied with the service I received. January 2023

Easy to access and short waiting time. January 2023

My advisor was very supportive, all the way through he put my mind at ease. December 2022

Your agent was very helpful and sent me lots of Information by mail. November 2022

Massive thank you to all staff in Dorking, really helped me move forward and don’t feel nowhere near as stressed as I was before. November 2022

I found the advisor very helpful and the advice he gave me was very useful. October 2022

Helpful advisors. Would recommended. October 2022

Always very helpful, couldn’t do without this service. It is life saving advice, where else could we all go , the answer is no one else could supply this help we all need. October 2022

Absolutely wonderful, the help and support from Dorking was second to none. September 2022

Your service was very helpful in every respect, thank you. September 2022

Very helpful, always get back to me if necessary. A wonderful service. Thank you. August 2022

This is my first time using CAB and I can honestly say, it has been a remarkably positive experience. I have had amazing support and assistance with processing information from DWP, and my current situation, it has been superb. August 2022

The citizens advice have been helping me since last November with a few issues one of which is resolved the other is still on going but I am receiving so much support & help and could not done any of it with the citizens advice. I thank you. August 2022

I absolutely couldn’t have done all the form filling for my PIP without the help from my local citizens advice centre. Not only did Leatherhead CAB help me with the form filling, they also joined in on my PIP Appeal tribunal hearing which was a great help and I might not have won my case if it weren’t for her input. Thank you for this service it’s fantastic and well needed!! July 2022

Without C A B I would be unable to solve any of my problems, that’s why C A B should always be able to help us. They are a God send. Thank you. September 2021

The adviser who helped me was my saviour, I was getting over cancer and had other health issues on top of the problem I needed help with. She gave me faith and helped me enormously, wrote letters and was by my side throughout. Needless to say my problem is now solved. Thank you so much. September 2021

I cannot remember the names of the staff members who dealt with me, but I have only praise for their professionalism, kindness, and understanding. In my opinion, the staff that attended to me exhausted all avenues, and I remain not only grateful, but I also will not hesitate to use Citizens Advice again. September 2021

understandably CAB could only offered phone appointments due to covid. As had to wait to talk to benefit specialist regardless of dwp deadline. CAB talk me through asking for an extention to deadline I needed the support to ask as well as how fill in review of award form. Without CAB help could have been a total mess, With help got enhanced care along side my existing enhanced mobility. Thanks everybody. I can now afford the care package i need. August 2021

I spoke with three advisors; all were absolutely brilliant and helped me a lot. Wish I had come to you sooner. August 2021

Very caring people who actually want to help which is so very refreshing. July 2021

The adviser I spoke to was very helpful, polite & listened to me. He also helped me to understand the problem I was facing. It was truly appreciated. July 2021

A huge thank you to your wonderful team for having helped us, our gratitude cannot be measured as it’s been a huge relief for us. The advsiers have been instrumental in putting us on the right path by offering us a few options, now we are in a better position to begin repaying all our debts. July 2021

I was completely satisfied with the service I received. My energy supplier was trying to charge me over £220 on a final bill when in fact I was actually in credit. Thanks to the advice from citizens advise they eventually refunded me. June 2021

My experience using CAB and my Debt adviser has lessened my anxiety and continuous stress. This lady has explained what options I can take, and is not judgemental. She is kind and reassuring. I would not been able do this without her assistance. April 2021

I have often used the Dorking branch, in Surrey And the staff or volunteers they have always gone above and beyond. I cannot thank everyone enough for the help as there is no way I would’ve been able to do what needed to be done without CAB. A huge thank you. April 2021

The Person who attended to me took his time to explain things and gave me websites and telephone numbers to try. I really appreciate such professionalism. Thank you. March 2021

I am so grateful for the information and advice I was given by Citizens Advice Bureau. I had problems that I needed advice to sorted out and they were there for me in full support. They were available on lockdown Corona Virus and I can and gave me such relief that I truly appreciate the help I received. January 2021

Very helpful and really good to know there is someone you can speak to who will point you in the right direction to get help. December 2020

Very helpful very patient and professional service. Well done! October 2020

Without Citizens Advice I would be lost & unable to cope I have used Leatherhead for years. All advisers are so helpful & nothing is too much trouble ever. September 2020

Thanks to manager and colleagues at Dorking CAB. According to your help and advice I have got the professionals we needed to support our application to the Home office. In severe time, you have responded. Thanks for your help. August 2020

Helpful advice given I felt listened to and found it very helpful that notes on my case were kept so that I could call another day and speak to someone else without having to explain the whole case again. July 2020

CAB helped me all last year when I was changing benefits to Universal Credit. During this time a close relative died. I do not know how or if I would have coped without them. As a result I have not needed any assistance at all during the Coronavirus lockdown. So far, I have not had any more unmanageable finance or other issues with my home-run business. June 2020

Being able to talk to somebody with expertise was of great help mentally to me, I was pointed on the right road and help with forms was invaluable, Thank you. April 2020

Always find them very helpful. Very patient and easy to talk to. Very knowledgeable. I have used them lots over the years and always recommend other people to use them. September 2019

This is one of the most wonderful services available in our society today. In particular the fact that it is manned by highly competent and professional individuals who are so willing to support and assist you in every possible way. I cannot show my absolute gratitude enough . Often In order to get something like this level of service, and I must add too often with attitude, there is an absolute exorbitant fee. Here we have a free service and staffed with volunteers. A credit to our society and vouches for regaining our faith in humanity. August 2019

Advisers are very welcoming, pleasant and helpful. Efficient and effectively focused on the issue. Very pleased with the service. July 2019