PAID STAFF

Alison Boyd – CEO

Alison is responsible for leading the work of the paid staff team and representing Citizens Advice Mole Valley externally. Her main duties include:-

• ensuring we achieve our organisational objectives
• ensuring Citizens Advice Mole Valley has the resources necessary to deliver its services efficiently and effectively and to secure long term viability
• developing and monitoring the implementation of new and existing policies and initiatives

Reports to the Trustee Board

Carol and Sue – Deputy Managers

Carol and Sue are responsible for the operation of the two offices in Dorking and in Leatherhead together with the associated outreach provision.

Their main duties include:

• managing and coordinating the advice service
• managing and supervising volunteer workers
• monitoring quality of advice given to clients
• ensuring that social policy issues are identified and acted upon as part of the advice-giving process
• taking responsibility for quality of services and staff/volunteer performance on a day to day basis
• in conjunction with the CEO, recruiting, selecting, developing and retaining volunteers and paid staff at the offices in Dorking and Leatherhead

Report to CEO

Carol – Training Manager

Carol is responsible for planning and overseeing the delivery of training for volunteers and staff across Citizens Advice Mole Valley.

Her main duties include:

• delivering a range of training activities to staff and volunteers
• formulating an annual training and development plan and overseeing its delivery

Reports to CEO

Research and Campaigns Co-ordinator – Vacant

Sally – Advice Session Supervisor

Her main duties include:

• Supervising and supporting volunteers during advice sessions
• Reviewing debt cases and supporting advisers with debt advice

Julie – Advice Session Supervisor and Outreach Coordinator

Her main duties include:

• Supervising and supporting volunteers during advice sessions
• Manage and coordinate the Outreach project as funded by the Lottery Community Fund
• Develop relationships with community referral partners and outreach centres

Report to CEO

Mark, Lucy and Jackie – Outreach Advisers

Our outreach advisers provide information, advice and assistance in a variety of different settings, reaching out to communities who may have difficulties accessing our offices in Dorking or Leatherhead. The advisers offer advice sessions in schools, churches, Sure Start Children’s centres and village halls, in towns and rural communities.

Report to CEO

Jamie – Administration Officer

Jamie undertakes a range of administrative and support duties required to ensure smooth running of the offices and the Outreach project. His main duties include:

• creating and maintaining filing systems in accordance with systems and procedures
• responding to email, letters, documents and reports as required
• payment of invoices, monthly travel expenses and payments from end of the month reconciliation and statements
• maintain staff rota
• support in arranging events

Reports to CEO

TRUSTEE BOARD

Tim Prideaux – Chair of the Trustee Board

Tim is responsible for:

• ensuring effective leadership and direction of the organisation
• representing the organisation externally, communicating with key stakeholders, local authorities and other funders
• line management and regular liaison with the CEO

Steve Phillips – Treasurer

Steve is responsible for:-

• advising the board of trustees and sub committees of the financial consequences of any actions or plans
• ensuring that all financial affairs are in good order and advising the Board quarterly of the financial progress against the annual budget and on long-term financial planning.
• with the Company Secretary, ensuring that End of Year Reports and Accounts are prepared and properly filed in accordance with Company House and Charity Commission requirements

After gaining an engineering degree and business qualifications, Steve was an executive in the international energy sector working for blue chip energy companies and the consulting firm PWC in a variety of project, strategy, finance and business development roles. More recently he was an independent consultant to the energy sector and has now retired from full time work.

Phil Palmer – Company Secretary

Phil is responsible for:

• assisting with fundraising and business development initiatives
• raising public awareness of Citizens Advice Mole Valley and its activities
• supporting compliance and governance processes within CAMV

Alok Agarwal – Trustee

Alok is the IT consultant on the Trustee Board and Chair of the Infrastructure subcommittee. He has over 30 year’s experience of the IT sector in the UK and abroad. He is the Managing Director of a company providing IT consulting services to a list of International clients. He is responsible for:

• advising the Board on current and future IT strategy of the bureau
• provides advice on data protection and acts as the Data Protection Officer

Janice Persad – Trustee

Janice is responsible for HR matters and other areas.

Christine Smart – Trustee

Christine is responsible for research and campaigns liaison with Paul Clark, whilst also providing input on a range of matters like all trustees.

Sarah Marsh – Trustee

Formally a volunteer adviser, Sarah provides support and insight into the daily running of the advice team, amongst other areas.