Call for Advice

New free to call/text Adviceline numbers:

For free Telephone advice, call our ADVICELINE:

0800 144 88 48

(Monday – Friday: 09.00 – 17.00)

For free Textphone advice:

0800 144 8884

(Monday – Friday: 09.00 – 17.00)


The old Adviceline number:

03444 111 444

will still remain available to call, but you will be charged as a local number call.

(Monday to Friday: 10:00 – 16:00)



For help with making a Universal Credit claim please call the Help to Claim phone service on:

0800 144 8444


For Consumer advice please call the Consumer Helpline on:

0808 223 1133


Or call us on our new temporary office numbers:

Dorking Office:

01306 732302

Monday to Thursday 10:00 – 15:00

Friday 10:00 – 13:00

Leatherhead Office:

01306 732301

Monday to Thursday 10:00 – 15:00

Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 8p and 40p per minute. Calls from mobile phones will vary and may be considerably more.

 What we do for you

When you first contact us by phone you will be given a brief initial assessment, normally around 10 minutes,  in order for us to understand your problem.  Our Adviser will decide on a course of action to help you resolve your issue or they will make an appointment for you to discuss it in more detail.  This might be by phone or face-to-face at one of our Advice Centres.

How we help

Our Advisers will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but encourage you to make your own decisions. They will help you to make informed decisions by advising on your specific needs and giving you the facts on which to base those decisions. Our staff are trained to advise on virtually any issue including:

  • Debt
  • Welfare Benefits
  • Housing
  • Employment
  • Family and personal matters
  • Taxes
  • Consumer issues
  • Immigration and nationality

Our Advisers use all the latest information so that you are armed with the best and most accurate advice.

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