Call for Advice

New clients

New free to call Surrey Adviceline number:

For free Telephone advice, call our SURREY ADVICELINE:

0808 812 7087

(Monday – Friday: 10.00 – 16.00)

If the above phone line is closed please try our national adviceline number: 0808 278 7930. The national adviceline service is available 9am to 5pm, Monday to Friday, except on bank holidays.


For help with making a Universal Credit claim please call the Help to Claim phone service on:

0800 144 8444


For Consumer advice please call the Consumer Helpline on:

0808 223 1133


Existing clients

If you are an existing client with an ongoing query, please call us on our office numbers to leave a voicemail and we will call you back as soon as possible (usually the same or next day). Use these numbers to let us know if you can no longer come to an appointment, for example.

Dorking Office:

01306 732302

Monday to Thursday 10:00 – 16:00

Friday 10:00 – 13:00

Leatherhead Office:

01372 361160

Monday to Thursday 10:00 – 16:00


What we do for you

When you first contact us by phone you will be given a brief initial assessment, normally around 10 minutes, in order for us to understand your problem. Our Adviser will decide on a course of action to help you resolve your issue or they will make an appointment for you to discuss it in more detail.  This might be by phone or face-to-face at one of our Advice Centres.

How we help

Our Advisers will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but encourage you to make your own decisions. They will help you to make informed decisions by advising on your specific needs and giving you the facts on which to base those decisions. Our staff are trained to advise on virtually any issue including:

  • Debt
  • Welfare Benefits
  • Housing
  • Employment
  • Family and personal matters
  • Taxes
  • Consumer issues
  • Immigration and nationality

Our Advisers use all the latest information so that you are armed with the best and most accurate advice.